Customer satisfaction is the top priority of everyone and the purpose of every job. Cost-effective, ongoing achievement of customer satisfaction is the
foundation of our business.
Strategies, goals and objectives are established to ensure consistent customer satisfaction, corporate financial health and employee development and
support are clearly defined, communicated and understood.
Management believes in, promotes and pursues excellence throughout the organization. Excellence is expected in the quality and quantity of work done by
everyone in every function, both for our customers and for our co-workers. Doing the job right the first time is the dominant pattern of every activity.
Initiative and ingenuity applied to the conduct of business and the resolution of problems are encouraged and supported throughout the organization.
The roles and responsibilities of everyone are clearly defined. Aggressive cooperative fulfillment on behalf of our customers and in support of company
strategies and goals is valued and commended.
Reward structures recognize contributions to and achievement of results which enhance customer satisfaction, improve cost effectiveness and strengthen
profitability.
